What is workflow technology?
Workflow technology is the means of transforming the way an organization works by improving the management of internal and external business processes. It provides efficient, off-the-shelf solutions for effectively conducting business activities; and it delivers collaborative process management by establishing virtual workplaces through which people, processes, and applications are brought together.

What can workflow management technology bring to you?

• It incorporates into a single model all the steps, that is, all the business processes, whether manual or automated, that go to make up a complete work cycle.
  
• It is designed to work in coordination with any existing or planned information systems such that any changes to them, or to it, do not require system rework.
  
• It keeps track of all states that a process of work goes through, whether current or historical, and measures their duration. This allows identification of problems, bottlenecks, and delivers process efficiency.
  
• It supplies the ability to transfer information between processes by providing form design and data entry capability.
  
• It provides immediate electronic communication between process owners.
  
• The easy interchange and sequencing of processes that go to make up a work cycle fully supports process re-engineering initiatives.
  
• It allows to be built in, and to be modifiable, the business rules governing each process or the sequence of processes.
  
• It enables the easy integration of key performance indicators into workflow definitions.
  
• It provides automated reviews and reminders.
  
• It includes on-line help and documentation to guide the user through each process.
  
• It delivers a wide-ranging reporting capability.