What is workflow technology?
Workflow technology transforms the way an organization works by improving the management of internal and external business processes. It provides efficient, easily customizable off-the-shelf solutions for conducting business activities by bringing people, processes, and applications together in one virtual workplace.

What can workflow management technology do for you?

• Incorporate in one model all the manual and automated steps that make up a complete work cycle.
  
• Operate in coordination with other information systems.
  
• Keep track of and measure the duration of all states that a process of work goes through.
  
• Supply the ability to transfer information between processes by providing form design and data-entry capability.
  
• Provide immediate electronic communication between process owners.
  
• Simplify the interchange and sequencing of processes in a work cycle.
• Support process re-engineering initiatives.
  
• Build and modify the business rules governing each process or sequence of processes.
  
• Enable easy integration of key performance indicators into workflow definitions.
  
• Provide automated reviews and reminders.
  
• Include on-line help and documentation to guide users through each process.
  
• Deliver a wide range of reporting capabilities.