Web-enabled Licensing Application and Tracking System
The Challenge
The National Library of Medicine (NLM) provides a universal medical language system (UMLS) to 2,500 licensees, and processes 50 new license applications each month.
When Database Republic was hired, NLM was processing applications over the phone and via email, its staff was making minimal use of existing technologies, and both staff and customers were limited by a manual process. Response time to customer requests was slow, application processing was error prone, and tracking was done in primitive fashion through a Microsoft Access database. Only one staff member at a time could use the database.
The Solution
Database Republic vastly improved NLM’s application processing speed and accuracy by creating a self-service application to interface with BizFlow,developing a BizFlow-based licensing approval process, converting the existing Microsoft Access database and integrating it with a back-end Oracle system, and designing user-friendly licensing and approval forms with BizFlow forms designer.
The result is a web-enabled licensing and approval process that is five to six times faster than the previous manual process. The BizFlow solutions implemented by Database Republic provide customers with quick response times and give NLM staff full processing and tracking control of the licensing system. Multiple users can update the database, notifications to customers is automatic, and auditing is efficient and reliable. With the help of Database Republic, NLM is now maximizing its technology resources and preparing for future expansion.
Features
