Web-enabled Licensing Application and Tracking System
The Challenge
The National Library of Medicine (NLM) provides a universal medical
language system (UMLS) to 2,500 licensees, and processes 50 new
license applications each month.
When Database Republic was hired, NLM was processing applications
over the phone and via email, its staff was making minimal use of
existing technologies, and both staff and customers were limited
by a manual process. Response time to customer requests was slow,
application processing was error prone, and tracking was done in
primitive fashion through a Microsoft Access database. Only one
staff member at a time could use the database.
The Solution
Database Republic vastly improved NLM’s application processing
speed and accuracy by creating a self-service application to interface
with BizFlow,developing a BizFlow-based licensing approval process,
converting the existing Microsoft Access database and integrating
it with a back-end Oracle system, and designing user-friendly licensing
and approval forms with BizFlow forms designer.
The result is a web-enabled licensing and approval process that
is five to six times faster than the previous manual process. The
BizFlow solutions implemented by Database Republic provide customers
with quick response times and give NLM staff full processing and
tracking control of the licensing system. Multiple users can update
the database, notifications to customers is automatic, and auditing
is efficient and reliable. With the help of Database Republic, NLM
is now maximizing its technology resources and preparing for future
expansion.
Features
